Returns

Returns & Cancellations

Each piece we offer is carefully considered, whether made bespoke or sourced through our trusted design partners. As such, return eligibility varies by product type and is set out clearly below.

We encourage you to review these terms prior to placing your order.

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Bespoke & Made-to-Order Pieces

Our bespoke collection is crafted specifically to your requirements — including size, finish, material, or configuration.

Once your order has been confirmed, it enters production and cannot be cancelled, amended, or returned.

These pieces are made exclusively for you and are therefore excluded from standard cancellation rights once manufacturing has commenced, in accordance with the Consumer Contracts Regulations 2013.

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Curated Supplier Collections

In addition to our bespoke range, we work with a curated selection of established design partners and manufacturers.

Each supplier operates under their own fulfilment and return conditions. These may include:

• Items being non-cancellable once ordered
• Product-specific return eligibility windows
• Restocking or handling fees
• Packaging and condition requirements

Where a return is applicable, it will always be subject to the relevant supplier’s terms. We will confirm eligibility and any associated conditions prior to proceeding.

This ensures clarity while respecting the operational requirements of our design partners.

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Damaged, Faulty or Incorrect Items

Every order is carefully inspected prior to dispatch; however, we kindly ask that all deliveries are reviewed upon arrival.

Where visible damage is present, this should be noted at the point of delivery wherever possible (for example, by signing as “damaged”), as this assists in the swift resolution of any claim.

If your item arrives damaged, faulty, or incorrect, please notify us within 24 hours of delivery, including clear photographic evidence of both the product and its packaging.

We will then liaise directly with the relevant supplier or production partner to resolve the matter as efficiently as possible. Outcomes may include repair, replacement, or refund, depending on the nature of the issue and supplier terms.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

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Refunds (Where Applicable)

Where a refund is approved, it will be processed within 5–10 working days to your original payment method.

Please note that delivery charges are non-refundable unless the item is confirmed to be faulty or sent in error.

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Return Costs

Where returns are approved, return logistics will be arranged in accordance with the relevant supplier’s requirements. For larger furniture pieces, specialist collection may be required, and costs may apply.

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Cancellations

• Bespoke and made-to-order pieces cannot be cancelled once production has begun
• Supplier-sourced items may enter processing immediately upon order confirmation and may not be cancellable.

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Our Commitment

We are committed to ensuring every piece meets the highest standard expected of a considered interiors collection. Should any issue arise, we will always act with care, discretion, and efficiency to resolve it.

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Contact

For all order enquiries, please contact:
Info@seetlondon.co.uk